How to Reconcile Your Symbion Elite Rewards Payments

The reconciliation of accounts is an important part of managing any business payments. We’ve created this handy guide to walk you through reconciling payments made through the Symbion Elite Rewards platform to payees other than Symbion. 

This guide focuses on the process for reconciliation of payments other than your monthly Symbion statement.

Make your payment

Once you have received an invoice or bill to pay, navigate to the “Make a payment” tab in the Symbion Elite Rewards platform. From there follow the steps to make your payment, including adding the payment amount and payee details, selecting your payment method and completing the payment.

Wait for the payment to clear in bank account or card statement

Once the payment has been made it will take time to settle. Once the transaction has cleared it will no longer appear in your bank account or card statement as pending. 

You should be aware that this payment will appear as a consolidated payment. This means that program and transaction fees are included in the payment, alongside the payment amount from your invoice.

Print or download invoice

Once your payment has been made, navigate to the activity tab in the Symbion Elite Rewards platform and select your transaction. In the top right corner you’ll see a link to “Print fees tax invoice”, click this link and download the invoice.

Reconcile in accounting software

From here you can create a payment in your accounting software, matching the fees tax invoice in your accounting software and use this invoice, and your original invoice or bill, to match with the consolidated transaction in your bank account or card statement.